centroCARE Silver Stars
Boiler breakdown cover in Bromley London from £4.38 a week

Cover from only £19 per month (That’s £4.38 a week)

How many maintenance contracts has it taken you to get here?

centroCARE Silver Stars shares the same “preventative measure” philosophy as our centroCARE Gold Stars maintenance policy, but notably excludes its savings and premium benefits.

Behind the big bullet points of any insurance companies “what’s covered” lays the detail of what's actually covered and the experience you'll receive for your money. If you’ve had experience of a heating maintenance policy you’ll know that the pendulum of ethical and technical competence amongst the work force swings wildly, with each operative offering conflicting diagnoses and observations. At Centrona Gas we are proud and passionate about what we do. Our engineers are employed directly and are trained in house. Each engineer has passed in excess of 70 exams, with a minimum of 10 years experience practicing gas and heating repairs, service and installation. Cover is available in Central and Greater London only, exclusions apply

So what's covered?

Boiler and controls (80% same day repair)
Annual Service
Landlords certificates (for landlords only, to be emailed or printed)
Intermittent faults
Unlimited parts (95% same or next day parts delivery system)
Unlimited visits (security, no unexpected boiler repair bills)
Central heating system (radiators, heating pipework, radiator valves etc)
Expansion vessel
Hot water cylinder, storage tanks and immersion heaters
Heating and cold water header tanks
Out of hours 24/7 emergency response
Manned customer helpline 24/7
Committed to same day appointments (engineers will call en-route)
95% of our calls answered within 3 rings
Free technical support service
Gas Safe registered engineers (minimum 8 years specialist experience)
Direct employees
Unrivalled specialist expertise(using specialist tools most of the industry are unaware of)
Free loyalty souvenirs and gifts
12 month contract term (1 months cancellation notice)
No excess or spend limit

Plumbing
Leaking radiator valves
Leaking overflow pipes
Leaking central heating pipework
Frozen condensate pipes

What's not covered?

Gas supply pipework
Boiler replacement
Main heat exchanger
Powerflush
Performance upgrades (E.G. magnaclean filter, scale reducers)
Sludge, scale blockages or restrictions
Failure of third party work

Plumbing
Internal drains and waste pipes
Standard tap repairs
Standard ball valves and toilet siphon repairs
Flexible hot and cold washing machine hoses and valves
Mains water supply pipe and stop cock
Hot and cold water pipes
Leaking supply pipe to toilet
Specialist non destructive leak detection services

Exclusions

Cosmetic damage (E.G. paint flaking on radiators)
Consumer negligence
System improvements (E.G. the replacement of an already functioning radiator)
Pre existing faults
Failure of external utility services (E.G. no gas on the meter or no water to property)

centroCARE Silver Stars centroCARE Gold Stars