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Frequently Asked Questions


Do you have public liability insurance?
Centrona Gas has £2 million public liability insurance with Direct Line

Are you Gas Safe registered?
Yes, we are a Gas Safe registered company and our registration number is 530601. You can verify our registration by visiting the Gas Safe website or by phoning Gas Safe on 0800 408 5500 .


About our engineers
Although a Gas Safe engineer is deemed safe to work on gas fittings in the UK, things are not as simple to assume even a Gas Safe operative by default has the relevant skills, experience and knowledge to meet the demands of complex boiler engineering issues. All Centrona Gas engineers are trained to the highest standard within the discipline of boiler and heating system dynamics.

Do you use sub contractors?
No. All Centrona Gas technical service engineers are direct, permanent employees and are paid by salary.


How do I pay for services?
We may initially perform a "pre authorisation" on your debit or credit card over the phone, which ring fences the quoted ammount in your bank account. At the end of each visit the engineer will then take payment by card or cash.

How and when do I pay?
Payment for each visit including parts & materials must be paid in full to the engineer upon receipt of invoice. We accept direct debit, credit cards or cash.

What methods of payment are available to me?
You can pay with cash direct debit, credit cards or for long term account holder’s bank transfer.

Our Services

How long does a Per Visit Repair last?
Per Visit Repairs can last anywhere from 5 minutes to 5 hours there is no time limit as you are paying for our expertise and not specifically for the time or physical labour.

Why does your service cost more than a neighbouring post code?
Prices for our services are specific to sectors within a post code.

How long does an Annual Service take?
A strip down service can take anywhere between 40 minutes and 2 hours to complete but is dependent on the boiler/gas appliance and available access.

Fixed Price Repair: what happens if the Engineer determines the fault does not qualify for the service?
If our Engineer discovers the fault at hand does not qualify for the Fixed Price Repair that job will automatically become a Per Visit Repair job.


What happens if the engineer needs parts?
The engineer will advise how much the parts will cost and fit them with your authorisation.

What happens if the engineer does not have the parts immediately available?
The engineer will advise the of parts and total cost for a Return Visit.